FAQ’s

FAQs

If you are looking for a quick answer to your question check out our most frequently asked questions. At the Kingdom of Sweets we are here to help you.

Where is my order?

To track your order simply login to the members area and check order your status. Click the “Track Order” button to track your parcel and the estimated delivery date. Once your order is dispatched you will receive an email with tracking details which you can also use to track your order.

If you haven’t received your order yet please contact us at sales@kingdomofsweets.co.uk and we will get back to you as soon as possible. We always do our utmost to get your sweets to you as quickly as possible. However, if there is a problem with sending your order you can rest assured that we will be in touch as quickly as possible to resolve any issues or problems.

How long does it take to deliver my package?

Here at the Kingdom of Sweets we use a variety of different shipping methods to suit your needs. For all standard delivery orders we aim to deliver your order within 3-5 working days. If you have selected the next day delivery option, we aim to get your order to you by the next day for all orders placed before 12pm. All orders above £25 qualify you for free standard delivery.

What if I’m not in for my delivery?

Someone needs to be in when your parcel is delivered as we may need a signature. The courier will leave a calling card if they are unable to deliver your parcel. Please follow the instructions on the calling card and contact your local depot to rearrange delivery/collection within 3 working days. Alternatively they may have left it in a safe place, or left it with a neighbour.

Can I deliver my parcel to another address?

Yes, your order can be delivered to an alternate address. All you need to do is simply enter the address you would like to send the package to under the delivery address section in the checkout.

Can I track my order?

Yes, it's easy to track your order. Once your order has been dispatched you will receive a shipping confirmation email with a tracking number. Simply use this tracking code to keep updated on your delivery. Alternatively you can check the status of your delivery in the members area.

Why has my order been returned to the Kingdom of Sweets?

After many unsuccessful attempts your package will be returned back to the Kingdom of Sweets. If alternate arrangements for delivery are not completed in 3 working days your parcel will be returned back to us which will incur a further delivery charge.

Are COVID-19 Precautions being taken?

It’s business as usual at the Kingdom of Sweets and we are working with couriers to make sure your orders arrive on time. The health & wellbeing of our customers and staff is a top priority, which is why we have taken the necessary precautions to ensure safety during this time.

How do I return my order?

In the event you would like to return an order simply get in contact with us at sales@kingdomofsweets.com and we will take you through the easy step by step process. All orders must be returned within 14 days of receiving your order. Unfortunately we are unable to accept returns after this time.

When will I receive my refund?

A typical refund can take up to 3-5 business days after having received the items. Any refund that you are entitled to will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

How long do I have to return my order?

All orders must be returned in their original condition within 14 days of receiving the package. Unfortunately we are unable to accept returns after this time.

Can I exchange instead of a refund?

Unfortunately we do not offer an exchange service, however you can simply return your items to the warehouse and place a new order. All returned items will be inspected by our warehouse on arrival.

What is your returns policy?

We offer a 100% no-quibble satisfaction guarantee that if you’re in any way unhappy with the products you purchase from Kingdom of Sweets; we will give you a full refund provided that you return them in their original condition and packaging within 14 days of receiving. We reserve the right to refuse returns where the product is not in its original packaging or condition.

Missing Items from my order?

We apologise that there is an item missing from your order. On the rare occasion there is an item missing please visit the contact us section. But before you do that it is advised to double check your email to see if you’ve been contacted about that particular product line going out of stock or whether your package will be arriving in two parcels.

I received an incorrect item, what do I do?

Don’t worry we will fix this for you. In the rare occasion that you do receive an incorrect product just head over to our contact us section and if you could include the following information:
Your Name, Order Number, Product Name of item ordered, Product Name of item received and a picture and description of the incorrect item received.

Can I cancel or edit my order?

As soon as your order has been placed we aim to dispatch it as soon as possible as we know you need it fast. As a result we are unable to make any changes or edits. You will need to return any unwanted items.

Item out of stock?

As we are a very fast paced confectionery retailer, this sometimes means our best selling products can go out of stock due to high demand. If you would like more information as to when a product will be available simply contact us and we can help you.

Where can I find nutritional information?

If you would like to check ingredients and nutritional information this can be found on the nutritional info tab on each product page. Please check the full list of ingredients to check you are not allergic to any.

How do I check Ingredients?

Simply click on the nutritional information tab found on each product page to find a list of ingredients.

Can I order in bulk or make a large order?

We do not provide a wholesale service, however the more you order, the more points you get and can save you money on your next purchase. If you have any questions regarding this please feel free to contact us.

How can I pay for my order?

We offer a wide variety of payment methods designed for your convenience. You can pay using the following methods: Visa, Visa Debit, Mastercard, Maestro and Electron. We also accept Paypal, Apple Pay & Google Pay.

I’m having payment issues, what can I do?

If for any reason you are having issues making a payment, please make sure you have checked the following:

1- Check if your card details are correct e.g the expiry date, billing address etc.
2- Make sure you have entered your security code correctly.
3 - It could be that your card issuer has denied the payment. As we are unaware of the reason behind this, it is best to check with them directly.
4 - If you are still having issues then please drop us an email at sales@kingdomofsweets.com

What payment methods do you use?

We use a variety of different payment methods so that you feel as comfortable as possible ordering from us.We offer the following payment methods: Visa, Visa Debit, Mastercard, Maestro and Electron. We also accept Paypal, Apple Pay & Google Pay.

How do I pay using Apple Pay?

Yes, that’s right! You can pay for your Kingdom of Sweets order using Apple Pay. It's quick and easy, you just need to make sure you have Apple Pay set up on your device. Simply add your product to the basket, choose your delivery option and select Apple Pay as your payment. Once you are happy with your order then double tap, or tap the Touch ID and pay.

How do I pay using Google Pay?

Alternatively if you have an android device you can pay via Google Pay. All you need to do is simply select the Google Pay icon in the checkout and enter your delivery address. Then simply confirm your order. It’s that simple!

How do I pay using PayPal?

If you would like to pay via paypal simply select the paypal icon in the checkout. If you have an account already you will need to login. If you do not then you will need to set up a PayPal account via the PayPal website. You will then be asked to login to your account and confirm payment. Alternatively you can add your paypal details in the Kingdom of Sweets members area so it is easier to place an order with us.

Are my payment details safe with you?

We know how important it is to keep your payment details protected. This is why we do not store your card details and offer the very best security measures to keep your details safe. Our payment software is provided by Stripe which is independent to us, so you can be rest assured your details are 100% safe.

I’ve been overcharged for my order, what should I do?

We are sorry if you have been overcharged for your order. In the rare occasion this does occur please contact us on sales@kingdomofsweets.com.

How can I apply my promo code?

Applying a promocode couldn’t be any easier. All you have to do is enter the promo code at checkout. Simply type or copy and paste it into the promo/gift card box. Once this has been done click Apply and the amount will be deducted from your order.

Can I use more than one promo code on an order?

At the Kingdom of Sweets we offer many different promo codes to our customers, however you can only get one per order.

Can you help me with promo code issues?

If for any reason the promocode you have is not working, it may have expired. However if it is still within the date range specified and still not working, please get in touch with us at sales@kingdomofsweets.com.

How do I create an account?

Simply click on the members area icon in the top right hand corner of the page. If you are a member already then you can login using your details. If you would like to sign up, then cleck the register button and enter your email address and a password of your choice.

How can I check the status of my order?

Checking the status of your order couldnt be any simpler. All you need to do is login to your profile by clicking on members area on the top right hand side of the page and click on “Order History” under “My Orders”. You can check whether your order has been delivered or on the way.

How do I change my email address?

For security reasons we do not allow you to change your email address. However if you would like to use an alternative email address please create a new account.

How do I change my delivery address?

If you would like to change your delivery address you can do so under “Address Information” under “My Profile” in the members area. Simply click on the green edit icon and you will be able to change the address.

How do I reset my password?

If you have forgotten your password and would like to reset it, simply click the reset password option before you login to your profile. You will receive an email with a link to reset your password.

Choice Billing Address

×
Mr.
  • Horváth Bálint Koppány
  • Dési Huber utca 22. 2.lph. 4/14
  • Budapest 1098
  • BU, HU

Choice Billing Address

×

Feeling lucky?

Spin the Wheel and be in with a chance of winning a sweet prize!

Simply enter your details below. Good Luck!

Get Lucky
Never
Remind later
No thanks